Our Promise to You
When you trust us with your personal information, we take that responsibility seriously. This policy explains in simple terms how we collect, use, and protect your information—because you deserve to know exactly how your privacy is safeguarded.
We Keep It Safe
Your information is protected with the same security standards we use for healthcare data.
We Keep It Simple
No confusing legal jargon—just honest, straightforward explanations of our practices.
We Keep It Yours
Your information belongs to you. We never sell it, and you can update or delete it anytime.
What Information We Collect & Why
We only collect information that helps us provide better care for your family
Contact Information
So we can reach you when you need us
We collect your name, phone number, and email address when you contact us or request information about our services.
Care Preferences
To understand your family's unique needs
Information about your care interests and preferences helps us provide personalized service recommendations.
3. Data Protection and Sharing
We do not sell your personal information. We may share your information only with:
SMS Communication Privacy: SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.
All third parties are bound by confidentiality obligations.
4. Security and Technical Information
Security: We use administrative, technical, and physical safeguards to protect your information from unauthorized access.
Cookies: We use cookies to enhance your website experience. You can manage preferences through your browser settings.
Analytics: We gather anonymous usage data to analyze trends and improve our website.
Third-Party Links: Our site may link to other websites. We are not responsible for their privacy practices.
5. Your Rights and Contact Information
Children's Privacy: Our services are for adults. We do not knowingly collect information from children under 13.
Your Rights: You may access, update, or delete your personal information by contacting us.
📞 Phone
🕒 Business Hours
Monday–Friday, 8 AM–5 PM
Regulatory Compliance
Consano Home Care Inc. complies with all applicable privacy laws including HIPAA, Texas Health and Safety Code, and Personal Assistance Services Regulations. This Privacy Policy is regularly reviewed to ensure continued adherence to all applicable laws and best practices.
Text Message Communication
We offer convenient text messaging to keep you informed and connected with our care team. Here's what you need to know:
Opt-In Messaging
By choosing to receive SMS messages, you'll get timely updates about appointments, care schedules, and important information from Consano Home Care.
Message Frequency
We respect your time and only send messages when necessary. Frequency varies based on your care needs and preferences.
Standard Rates Apply
Your mobile carrier's standard message and data rates apply. We don't charge additional fees for our text messages.
Easy to Stop
You're always in control. Simply reply "STOP" to any message to unsubscribe from text communications at any time.
Need Help?
Reply "HELP" to any message for assistance, or call us directly at 281-819-6400 during business hours.
Questions?
For more information about our text messaging service, call 281-819-6400 or visit our website anytime.
We're Here to Help
Your privacy is important to us, and we want you to feel completely comfortable with how we handle your information. If you have any questions about this policy or want to update your information, we're just a phone call away.
"Your trust is our foundation."